Article ID : 00253064 / Last Modified : 16/10/2020

When the Microphone button is pressed, a gray screen is displayed and Google Assistant function does not work.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    If you press the Microphone or Google Assistant button on the remote control without a network connection, a grey screen appears.
    The grey screen will disappear automatically after a few seconds.

    You need to be connected to the internet to use Google Assistant. Make sure your TV is connected to the network and try Google Assistant again.
    If you need assistance with network connections, refer to this How to & Troubleshooting for internet connection article.