Article ID : 00237669 / Last Modified : 23/12/2019

I am unable to use an old TV remote with Sony's 2019 Android TV models (XG85, XG95, AG9 and ZG9 Series)

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    The remote controls supplied with Sony's Android TV models released in 2019 use Bluetooth technology to communicate with the TV. Because the new remote controls communicate differently, they can't communicate with TVs released before 2019. 

    We recommend using the remote control supplied with your TV. If you are unsure of which remote to use, check your product's specification page on our support site, or the user manual.