Sony Support

Article ID : 00205826 / Last Modified : 27/06/2019Print

My STR-DHx90 AV receiver has no sound or low sound level

    Each of the following steps represents a possible solution to this issue, so check the device status after completing each step:

    1. Make sure that your unit and every connected device is powered on.
       
    2. Check that all cables are connected firmly to the input/output terminals of the receiver, speaker, and any other devices.
       
    3. Check whether the MASTER VOLUME dial on the front of the receiver is at VOL MIN.
       
    4. Check whether audio is correctly playing and confirm that the volume level on your playback device is set sufficiently high
       
    5. Select the input you want to hear by pressing the input button on your remote control or turning the INPUT SELECTOR dial on the front of the receiver.
       
    6. Confirm that there are no headphones connected to the receiver.
       
    7. Press the SPEAKERS button on the front of the receiver and select any setting other than OFF SPEAKERS.
       
    8. Press the   (muting) button on the supplied remote control and deactivate the mute function. Doing this will clear MUTING from the display window.