Article ID : 00202981 / Last Modified : 28/09/2018

I can't hear sound from my audio system when streaming videos on Sony's Android TV

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The Digital Audio Out (Optical) and HDMI (eARC/ARC) won't output any sound when streaming content from apps (such as Netflix or Amazon Prime) if there's a Bluetooth A2DP audio device connected to your TV device at the same time.