Article ID : 00172788 / Last Modified : 29/08/2017

When connecting a Home Theater system or AV amplifier via HDMI, 4K picture such as PlayStation 4 cannot be displayed

Applicable Products and Categories of This Article

For Models: HT-NT5, HT-CT790, HT-ST5000, HT-CT800, STR-DN1070, STR-DH770, STR-ZA5000ES.

Some of the 4K signal are supported. HDR is not supported. Check the following

The following signal are supported, but HDR signals are not supported.

      
  Resolution  Frame Rate Color Space   High Definition 
 4K
4096 × 2160p
3840 × 2160p
 50/59.94/60 HZ  YCbCr 4:2:0  8bit
 23.98/24/25/29.97/30 Hz   RGB 4:4:4
YCbCr 4:4:4
 8bit
 YCbCr 4:2:2  8/10/12 bit

When the picture of standard formats such as 4K/60p YCbCr 4:2:0 8bit is not displayed, check the following.

  1. Check that you connect with a High Speed HDMI cable with Ethernet (or a Premium High Speed HDMI cable with Ethernet that supports 18Gbps).
  2. Check that your TV supports the high-definition 4K video format.

    NOTE: Check that HDMI Signal Format for your High-Definition BRAVIA TV 4K is set to Enhanced Format.

    IMPORTANT: 4K signals may not be output depending on the contents or specifications of video output devices such as PlayStation4 Pro. For details, refer to the operating instructions of the output device.


For Models: HT-ST9/HT-RT5/HT-NT3/HT-CT780/HTSTR-DN1060/STR-DN860/STR-ZA3000ES/
STR-ZA2000ES/STR-ZA1000ES

When you play 4K signals with copyright protection technology, check that you connect to a HDMI jack compatible with HDCP2.2.

  IMPORTANT:Home Theater systems or A/V amplifiers released in 2015 do not support enhanced formats such as high-definition 4K/60p YCbCr 4:4:4 8bit or HDR signals. Note also the settings on the output device.


For Models: HT-CT380/STR-DN2030/STR(TA)-DA5800ES/STR-DA2800ES

As HDCP2.2 is not supported, 4K signals with copyright protection technology are not displayed.

IMPORTANT: STR-DN840/STR-DN1040/TA-DA5800ES/STR-DN2030 will support the following 4K signals by applying the version started in 2014.

  Resolution  Frame Rate Color Space   High Definition 
 4K
4096 × 2160p
3840 × 2160p
 
 50/59.94/60 HZ  YCbCr 4:2:0  8bit
 23.98/24/25/29.97/30 Hz   RGB 4:4:4
YCbCr 4:4:4
 8bit
 YCbCr 4:2:2  8/10/12 bit