Article ID : 00144769 / Last Modified : 03/08/2018

The images from the camera do not appear on a connected smartphone when using the Camera Remote Power ON/OFF function of the PlayMemories Mobile

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When using the Camera Remote Power ON/OFF function of the PlayMemories Mobile app, a Bluetooth connection is used. When sending images from the camera to a smartphone or adjusting camera settings from the smartphone, a Wi-Fi connection is used. Hence, the images from the camera may not appear on a connected smartphone when using the Camera Remote Power ON/OFF function of the PlayMemories Mobile app.

NOTE: When the Wi-Fi of the smartphone is connected to an access point other than the camera, images in the camera do not appear on the smartphone. On the home screen of your smartphone, tap Settings - Wi-Fi, then connect the smartphone to the camera.