Article ID : 00142953 / Last Modified : 07/06/2017

An error appears during IR Blaster setup

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Check the following:

  • Verify you have correctly selected the item on the setup screen that matches the input jack on the TV that the set-top box is connected to.
  • Make sure that the IR blaster is positioned properly in front of the IR sensor on the set-top box or A/V receiver.

    NOTE: Refer to the instruction manual or contact the device manufacturer for information about the location of the IR sensor on the A/V receiver or set-top box.

  • Confirm whether the set-top box and the AV Receiver are supported models:
    1. Press the HOME button on the remote.
    2. Select Settings.
    3. Select External Inputs in the TV Category.
    4. Select IR Blaster setup.
    5. Select Supported model list.
      • For Set-top box: Select Set-top box.
      • For AV receiver: Select AV receiver.

If you cannot find out your Set-Top box or AV receiver, then it is not supported for use with the IR blaster. In this case, use the remote control supplied with the set-top box or A/V receiver to operate it.