Article ID : 00121423 / Last Modified : 24/03/2016

An error occurs while trying to download new software resulting in a continuous upgrade loop

    You may be experiencing an error while trying to download new software for your Sony's Android TV. This may cause your TV to trigger a continuous upgrade loop. We recommend that you use the following steps to resolve this problem:

    •  Try downloading the software via your TV - manually check for updates  
      • If WLAN is unsuccessful, try using a normal LAN connection
    • If this doesn't work, try downloading the software from the Internet (unzip the file to an empty USB key). A "*.PKG" file should be visible in the root of the USB key
    • Insert the USB key in the highest USB slot (for example USB 3)
    • If that fails, try again using another USB key and a new downloaded version of the software