Article ID : 00121195 / Last Modified : 16/04/2018

I cannot access the network service content in the Google Play Store, Movies/TV, Music (Google Play), YouTube or Games applications

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These applications require an Internet connection and the correct Date & time settings. Follow the steps below to make sure that your TV is connected to the Internet and that the Date & time settings are correct.

To check network status:

  1. Press the HOME button on the remote.
  2. Select Help, then press the Enter button.
  3. Select Internet connectivity symptoms, then press the Enter button.

To set date and time:

If Sony's Android TV is connected to a network

  1. Press the HOME button on the remote.
  2. Select Settings, then press the Enter button.
  3. Select Date & time in the SYSTEM PREFERENCES category, then press the Enter button.
  4. Set Automatic date & time to On.
  5. Set Time synchronization to Use network-provided time.

If your Sony's Android TV is not connected to a network:

  1. Press the HOME button on the remote.
  2. Select Settings, then press the Enter button.
  3. Select Date & time in the SYSTEM PREFERENCES category, then press the Enter button.
  4. Set Automatic date & time to Off.
  5. Manually adjust the Date and Time.

NOTE: If the Date & time settings are not correct, these functions may not work properly:

  • Search/Voice Search
  • Voice Actions
  • Backdrop (screen saver with scenic pictures)
NOTE: If the issue persists even after trying the above, the problem may be coming from Netflix directly.
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