Article ID : 00109872 / Last Modified : 02/11/2018

An error message appears and I cannot access the Internet service on my Sony Entertainment Network

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This may be because your software isn't up-to-date. Please make sure you have the latest software update installed on your Bravia device to avoid the following error messages:

  • Tracker ID: "Not available" or "Server error" messages
  • "A network error has occurred"
  • "The service cannot be accessed at this time" 

 

IMPORTANT: This announcement is only applicable for BRAVIA Internet Video-capable TVs.