Article ID : 00096758 / Last Modified : 17/03/2015

Audio is distorted when streaming Netflix content through a home stereo system.

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An issue described as a popping, chirping or other noise distortion has been identified when streaming a Netflix movie or TV show, where the audio content has been encoded using the Dolby Digital Plus format. 

IMPORTANT:

  • This solution is designed to assist when using a Sony Home Audio Receiver, Sound Bar or Home Theater System that is experiencing audio distortion when using the Netflix streaming service and Dolby Digital Plus (DD+).
  • This solution is not related to streaming through a Sony Blu-ray Disc player. If you are using a Sony Blu-ray Disc Player with another manufacturer's home audio product, contact the manufacturer of that product for further assistance.

For the models below, a software (firmware) update is required to correct the issue.

  • STR-DN840
  • STR-DN1040

For the models below, service is necessary to correct the Dolby Digital Plus Sound distortion.

Sound Bar models:

  • HT-ST7
  • HT-XT1
  • HT-CT370
  • HT-CT770

Home Audio Receiver models:

  • STR-DH540
  • STR-DH740
  • STR-DH550
  • STR-DH750

If your model is not listed above, follow these steps as a work around:

  1. Open the Netflix app.
  2. Select a movie or TV show.
  3. Select the Audio and subtitles option.
  4. Change the Audio from Dolby Digital Plus 5.1 to Stereo.