Audio is distorted when streaming Netflix content through a home stereo system.

An issue described as a popping, chirping or other noise distortion has been identified when streaming a Netflix movie or TV show, where the audio content has been encoded using the Dolby Digital Plus format. 

IMPORTANT:

• This solution is designed to assist when using a Sony Home Audio Receiver, Sound Bar or Home Theater System that is experiencing audio distortion when using the Netflix streaming service and Dolby Digital Plus (DD+).
• This solution is not related to streaming through a Sony Blu-ray Disc player. If you are using a Sony Blu-ray Disc Player with another manufacturer's home audio product, contact the manufacturer of that product for further assistance.

For the models below, a software (firmware) update is required to correct the issue.

• STR-DN840
• STR-DN1040

For the models below, service is necessary to correct the Dolby Digital Plus Sound distortion.

Sound Bar models:

• HT-ST7
• HT-XT1
• HT-CT370
• HT-CT770

Home Audio Receiver models:

• STR-DH540
• STR-DH740
• STR-DH550
• STR-DH750

If your model is not listed above, follow these steps as a work around:

1. Open the Netflix app.
2. Select a movie or TV show.
3. Select the Audio and subtitles option.
4. Change the Audio from Dolby Digital Plus 5.1 to Stereo.