Troubleshooting NFC payment issues with your Xperia smartphone

Are you having trouble accessing your virtual Wallet, or making an NFC payment via your smartphone?

If yes, our troubleshooting guide may be able to help.

Before you start

Make sure your smartphone is NFC-compatible:

• Look for the Near Field Communication (NFC) logo  on your smartphone.
• The logo can usually be found on the back of your phone.

How to make a contactless payment

Step 1: Set up your payment method

If your phone is NFC-compatible, you can proceed with the steps below:

1. Swipe down to expand the phone menu.
2. Tap Wallet.
   You can now add a payment card to your wallet for NFC purchases.
3. Tap Add payment card to add your debit or credit card details.
   Note: Tap Add to Wallet to view your payment card(s), transit passes, loyalty cards, gift cards, and QR codes or barcodes.

Step 2: Tap the NFC area of the payment terminal

Once your payment card details have been saved, you can start using your NFC-capable smartphone to make contactless payments.

Simply touch your smartphone onto the N marked area  on the top of the payment terminal.

Note: The payment terminal may not recognise your smartphone if you touch the wrong area or tap the terminal too quickly. In addition, it's best to remove your phone case or cover to avoid disrupting the NFC connection.

Troubleshooting Guide

IMPORTANT: The steps below may differ depending on your Xperia device. For details, refer to your instruction manual or contact the manufacturer for model-specific information.

Turn on your phone’s NFC function

Adjust your default payment method

Contact us

If you still have NFC payment issues even after performing the steps above, please get in touch with us. Your Xperia may require service.