Article ID : 00116135 / Last Modified : 10/10/2017

The person on the other end of the line cannot hear me clearly.

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If the problem is not coming from your (or your correspondent's) network reception quality, you can try following this procedure to change the phone settings for the Echo Canceller/Noise Canceller (EC/NC) mode, which reduces echo and noise in phone call conversations:

IMPORTANT: The following procedure may differ depending on the product. If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product.

  1. Press and hold the MIC button during a call.
  2. Set the mode to EC/NC-1 or EC/NC-2 to adjust.

NOTE: Surrounding noise will interfere with the microphone. Try to reduce the surrounding noise as much as possible. Roll up windows, turn down the air conditioner, etc.