Article ID : 00058347 / Last Modified : 02/07/2018

Wireless LAN access points cannot be registered to the camera using the Wi-Fi function

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Try the following procedures to solve the problem. For details on the communication method of the wireless LAN router for access points, refer to the instruction manual of the device or contact the manufacturer.

Check if the wireless LAN router for the access points is turned on. When obstructions, such as a wall, are between the camera and the wireless LAN router for access points or if there are electronic devices near the environment, the reception may be unstable. Position the camera and the wireless LAN router for access points closer to each other to have better reception before making a wireless connection

NOTE: The wireless LAN communication method (communication standard) supports IEEE 802.11n/IEEE 802.11g/IEEE 802.11b.
IEEE 802.11a is not supported. 

  1. Select the current connection method for access points.

    Proceed to the following step according to the connection method you use.

    • When connecting by WPS Push: Proceed to STEP 2.
    • When connecting by selecting an SSID from the list that is manually registered: Proceed to STEP 3.
    • When connecting by entering an SSID manually: Proceed to STEP 4.
  2. When connecting by WPS Push

    Check the following two items.

    • Check if the push button on the wireless LAN router for access points supports the WPS method.
      A wireless connection cannot be made if the push button does not support the WPS method. If that is the case, register access points manually.
    • Check whether or not the security method for access points is set to WEP.
      When the security method is set to WEP, easy registration cannot be performed from the camera. Set to WPA or WPA2 for access points or register access points manually.

    For details on how to check if the push button supports the WPS method or the security method, refer to the instruction manual of the wireless LAN device or contact the manufacturer.
    For details on how to connect by WPS Push, refer to the instruction manual of your camera.
  3. When connecting by selecting an SSID from the list that is manually registered

    NOTE: When functions such as SSID stealth or Hidden SSID are enabled in the setting for the access point, the SSID may not be displayed in the list.
    If the SSID is not displayed in the list, try entering the SSID manually to register.

    • From the SSID list displayed on the camera, check if the SSID is selected for the access point of the wireless LAN router that is to be registered.
    • Check if the password (encryption key) is correct for the SSID that is to be registered.
    • In general, the IP address setting can be performed by Auto for wireless connections. In the case that the following items are to be set in the wireless LAN router for the access point, set the IP address setting for the following items by Manual.
      • IP Address
      • Subnet Mask
      • Default Gateway

    For details on SSIDs, passwords, or the verification method of the IP address or subnet mask when using Manual, refer to the instruction manual or contact the manufacturer.
  4. When connecting by entering the SSID manually

    • Check if the SSID you entered and the SSID of the wireless LAN router for the access point that is to be registered are identical.
    • Check if the encryption code method (WPA/WPE/None) or password is correct.
    • In general, the IP address setting can be performed by Auto for wireless connections. In the case that the following items are to be set in the wireless LAN router for the access point, set the IP address setting for the following items by Manual.
      • IP Address
      • Subnet Mask
      • Default Gateway

    For details on SSIDs, encryption methods, passwords, or the verification method of the IP address or subnet mask when using Manual, refer to the instruction manual or contact the manufacturer.
  5. Check the setting of the MAC address filtering in the wireless LAN router for access points.

    Access from the camera may be rejected because MAC address filtering is enabled in the wireless LAN router for access points. Check whether or not MAC address filtering is enabled in the wireless LAN router. If it is enabled, register the MAC address of the camera in the wireless LAN router.
    For details on how to check MAC address filtering, refer to the instruction manual of the device or contact the manufacturer.

    Check the MAC address of the camera by the following method.

    For example: DSC-HX400
    • MENUImage(Wireless)→ Disp MAC Address.