Frequently Asked Questions for Sony's Android TV

This page introduces Frequently Asked Questions (FAQs) and useful information for Sony's Android TVs.

If your questions aren't covered in this article, don't hesitate to type your query in the search bar on the Sony support website.

Click on the icon/topic to view help articles.

Update	Network / Internet	Broadcast/Youview	Remote control
Power	Picture & Screen	Connectivity (Bluetooth / USB HDD / HDMI etc.)	Others

 Update

Basic information

• What are the benefits of a Software Update?
• How do I perform a software update for my TV?
• How long does it take to perform a software update for my Sony's Android TV?

Troubleshooting

• Unable to complete the software update when updating through the Internet
• Android TV does not work properly after software update.
• How to troubleshoot Sony's Android TV continuous reboot issue

 Network / Internet

Basic information

• Frequently Asked Questions for BRAVIA TV network functions
• Connect your Sony's Android TV to the Internet
• The BRAVIA TV cannot be connected to the Internet
• How to access and use the Internet browser (Opera Browser) on Sony's Android TV

Internet content / 3rd party content provider (Netflix, Amazon Video, etc.) issues

• "Network Error" or "Unable to access the network to view or listen to Internet content"
• I cannot access the network service content in the Google Play Store, Movies/TV, Music (Google Play), YouTube or Games applications
• Error 1107 or 2123 or 3218 or 7003 appears during the network setup or when attempting to access Internet content
• Network Services / Apps: News and Issues (Netflix, Amazon Video, etc.)

Sharing the screen / content from a mobile device

• How to play back the content stored in a mobile device on the TV screen
• Screen mirroring doesn't work
• Can I use screen mirroring with my Apple mobile device?

Broadcast/Youview

Broadcast

• How do I tune or retune my Sony's Android TV (Analogue/Cable/Terrestrial Guide)?
• How do I tune or retune my Sony's Android TV (Satellite Single Antenna Guide)?
• How do I tune or retune my Sony's Android TV (Multiple Satellite Antenna Guide)?
• Missing channels or black picture on DVB-T or DVB-C after network update

Youview

• Youview support

Remote control

• TV remote commander not operating properly or not responding at all
• Troubleshooting for Sony's Android Touchpad Remote Control
• I cannot use the Touchpad remote control after doing a Factory data reset or after removing it from the Device list in the Bluetooth settings

 Power

• How to perform a reset or a Factory Data Reset on an Android TV
• The BRAVIA TV turns on or off automatically
• After the power cord (mains lead) is plugged in, it takes time for the power to turn on/it doesn't turn on sometimes/it takes time for the screen and sound to start up.
• How to troubleshoot Sony's Android TV continuous reboot issue

Picture & Screen

• The screen appears to have a cloudy, white shadow or bright spots when there is no input or when viewing very dark scenes
• The picture looks too big, stretched, does not fit the screen or parts of the picture appear to be cut off
• Adjust Picture Setting on an Android TV

Connectivity (Bluetooth/USB HDD/HDMI etc.)

Bluetooth 

• Bluetooth connection: Frequently Asked Questions for Sony's Android TV
• Can I use Bluetooth headphones or speakers with Android TV?

USB HDD

• USB HDD: How to & Troubleshooting information for HDD recording (Android TV)
• What types of USB hard disk drives are compatible with Sony's Android TV?

Audio/Video device

• Frequently Asked Questions for BRAVIA TV ARC (Audio Return Channel) feature
• How do I connect a TV Sound Bar system to my television?
• There is no picture when using an HDMI connection
• How to set up your Sony 4K TV for a UHD / 4K / HDCP 2.2 compliant HDMI connection

USB device, mouse/keyboard and PC

• USB connectivity for Sony's Android TV
• Can I use either a USB mouse or keyboard with Sony's Android TV?
• Unable to display a picture from a computer that is connected to the HDMI input of the TV

Others

• How do I turn off or exit the DEMO mode setting on my TV?
• The compatibility chart of the 3D glasses for Android TV (2016/2015 models)
• Can Android TV be attached to an existing wall-mount unit (for example, a standard VESA mounting interface)?
• Wall mounting - compatible Wall-Mount Brackets and screw hole distance measurements for Android TV (2015-2017 models)
• How to wall mount your OLED TV (A1 series)