Article ID : 00285171 / Last Modified : 05/01/2024Print

Headphones Self-Help Center

No power, Battery, Bluetooth pairing issues, No sound, Sound from only one side, Audio and Noise-Cancelling, Microphone issues, Physical damage, Missing parts

    Please select the topic that is closest to the issue that you are currently having to perform step-by-step troubleshooting.

    If you are facing an issue that is not listed below, you may try to reset/initialize your headphones by referring to How to reset or initialize the Wireless Headphones.

    Alternatively, please enter your query in the search bar on the main Sony support website.

    1. Learn how to improve your headphones durability, or connectivity to other devices with our Getting Started with Sony Bluetooth Headphones guide.
    2. For WF-1000XM4: If you encounter the touch sensor working unexpectedly, please refer to The touch sensor works unexpectedly even though I don't touch it.

    For information on warranty, please select your country / area from Warranty Information page