How to use the Remote Support function

Remote Support is a function that allows the call operator to access the TV and remotely resolve issues directly.

Before you start

• Please contact Sony's call centre to speak with an operator.
• Sony needs to access and collect data from your TV to provide support services.
• An Internet connection is necessary to use Remote Support. Customers are responsible for the necessary network environment.
• The Remote Support Session Code is valid for approximately 10 minutes - please use it within this time.

Activating Remote Support

We recommend you use the TalkBack function for Remote Support. For details, refer to the article How to use the Talkback feature.

1. On the remote control, press the Mute button 6 times.
   Note: Alternatively, if available on your remote, you can press the Help button 5 times.
2. Press the Enter button when Remote Support is read out.
3. Call Sony's call centre.
4. Press the Enter button after the Online Remote Support Service Terms and Conditions have been read out.
   Note: The time to read out the full sentence takes about 1 minute. Full text is read out only the first time. The wording of the Online Remote Support Service Terms and Conditions varies by region.
5. Press the Enter button after I reviewed & agreed to Terms and Conditions is read out.
6. Press the Down arrow button after Please read the following code to support the technician is read out. A Remote Support Session Code consisting of a 9-digit number is read out. Please say this code to the call operator.
   Note: If you miss the Session Code, you can listen to it again using the Up arrow or Down arrow button.