YouTube™ App doesn't launch, freezes, or Error message appears

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

The issue is now resolved. A temporary connection failure occurred. If the issue persists, try the following.
Your TV type determines the steps to follow to resolve an issue.

• Sony's Android TV™ and Google TV™
• Other than Sony's Android TV / Google TV (released in 2013 and 2014)
• Other than Sony's Android TV / Google TV (released in 2015 or later)

Sony's Android TV and Google TV

If the issue persists, it may be resolved by initializing the YouTube app using the following procedure.
NOTE: The display screen may differ depending on your TV model or OS version.

1. Open the Settings screen. How to access the Settings
   • If the remote control has a Quick Settings ( or ) button, press the Quick Settings button and select Settings.
   • If the remote control does not have a Quick Settings ( or ) button, press the HOME button and select Settings.
2. The next steps will depend on your TV menu options:
   • Select Apps → See all apps.
   • Select Apps.
     
3. Select YouTube.
   
4. Select Clear data.
   
5. Choose OK.
6. Select Clear cache.
   
7. Choose OK.
8. Select Force stop.
   
9. Launch YouTube app from Home screen.
10. If the above steps do not help to resolve the issue, restoring the YouTube app to its factory settings may resolve the issue:
    1. Open the Settings screen. How to access the Settings
       • If the remote control has a Quick Settings ( or ) button, press the Quick Settings button and select Settings.
       • If the remote control does not have a Quick Settings ( or ) button, press the HOME button and select Settings.
    2. The next steps will depend on your TV menu options:
       • Select Apps → See all apps.
       • Select Apps.
    3. Select YouTube → Uninstall updates → OK.
    4. Launch YouTube app from Home screen.
11. If the above steps do not help to resolve the issue, perform a power reset.

NOTE: Once this issue occurs, it may continue to occur even after the temporary connection failure is resolved. The procedure above is the solution for such cases.

Other than Sony's Android TV / Google TV (released in 2013 and 2014)

IMPORTANT: This article applies only to specific products. Check the Applicable Products of this article before starting these steps.
If the issue persists, it may be resolved by initializing the Internet Browser app using the following procedure.

1. Press the HOME button on the remote control.
2. Select Application.
3. Select Internet Browser.
   
4. Press OPTIONS on the remote control.
   
5. Select Browser Settings.
   
6. Select Delete all Cookies.
   
7. Choose Yes.
   

NOTE: Once this issue occurs, it may continue to occur even after the temporary connection failure is resolved. The procedure above is the solution for such cases.

Other than Sony's Android TV / Google TV (released in 2015 or later)

Applicable Product Series: R5xxC/ W5xxD/ WD60x_W60xD_WD65x_W65xD/ WD75x_W75xD/ XE70xx_X70xxE_X72xE/ WE75x_W75xE/ W77xE/ WE61x_W61xE_WE66x_W66xE/ W62xE_W67xE/ W61xF_W66xF/ W62xF_W67xF/ XF70xx_X70xxF_X73xF/ WF66x_W66xF series

If the issue persists, it may be resolved by performing Initialize Personal Information using the following procedure.

1. Press the HOME button on the remote control.
2. Select Settings.
3. Select Customer Support.
4. Select Initialize Personal Information.
5. Choose OK.

NOTE: Once this issue occurs, it may continue to occur even after the temporary connection failure is resolved. The procedure above is the solution for such cases.