Article ID : 00101837 / Last Modified : 27/01/2022Print

Why is my Netflix streaming in low quality?

    If you are experiencing blurry video or low video quality when streaming Netflix, it could be caused by your Internet connection or a setting in your Netflix account.

    • Your connection may be affected by other online activity on your network, such as online gaming, file sharing, or other video streaming.
    • If you are using an unsecured wireless network, you may be unknowingly sharing your connection with other people in your area
    • Your Internet Service Provider (ISP) could be delivering a slower connection speed than the recommended 2.5 Mbps.
    • Confirm your Netflix Account Video Quality settings.
      1. Using a computer, go to the Netflix website.
      2. Log in to the site using your e-mail and password.
      3. Click Your Account & Help.
      4. Click Manage Video Quality.
      5. Select the desired quality.
        • Good quality (up to 0.3 GB per hour)
        • Better quality (up to 0.7 GB per hour)
        • Best quality (up to 1 GB per hour, or up to 2.3 GB per hour for HD)

    For further troubleshooting, please refer to the Netflix help centre.