Article ID : 00142953 / Last Modified : 05/02/2019

An error appears during IR Blaster setup

    Check the following:

    • Verify you have correctly selected the item on the setup screen that matches the input jack on the TV that the set-top box is connected to.
    • Make sure that the IR blaster is positioned properly in front of the IR sensor on the set-top box or A/V receiver.

      NOTE: Refer to the instruction manual or contact the device manufacturer for information about the location of the IR sensor on the A/V receiver or set-top box.

    • Confirm whether the set-top box and the AV Receiver are supported models:
      1. Press the HOME button on the remote.
      2. Select Settings.
      3. Select External Inputs in the TV Category.
      4. Select IR Blaster setup.
      5. Select Supported model list.
        • For Set-top box: Select Set-top box.
        • For AV receiver: Select AV receiver.

    If you cannot find out your Set-Top box or AV receiver, then it is not supported for use with the IR blaster. In this case, use the remote control supplied with the set-top box or A/V receiver to operate it.