How to diagnose internet connection issues on a non-Android TV™/non-Google TV™

• For Android or Google TVs, refer to this article: The Google TV/Android TV cannot be connected to the internet: How to perform a network diagnosis.
• If the Wi‑Fi signal occasionally or frequently disconnects, refer to this article: The TV Wi-Fi signal drops or intermittently disconnects.

Before you start

• The following connections aren't supported:
  • Dial-up internet connection
  • Connections by proxy
  • Networks that require login for authentication (e.g., virtual private network (VPN), PPPoE connections)
• If it's necessary to disable the router firewall, please contact your internet provider or router manufacturer.

Performing a network diagnosis

Follow the procedure below to perform a network diagnosis. The menu screen varies depending on your model. For model-specific information, check your TV manual on our support website.

Network diagnosis for models released in and after 2015 

Network diagnosis for models released in and after 2014 

Solutions depending on the network diagnosis results

The following screenshot shows an example of displayed connection results.

The three items displayed in the connection results (found, OK, OK) provide information about the network connection status. Select the most appropriate solution from the table below according to the connection results.

• For example, if the connection results appear as in the screenshot above (found, OK, OK), you would select Solution 4.
• If you are using a wireless LAN converter (a type of device connected to the TV with a LAN cable), refer to the Wired connection solutions in the table below.