Sony SupportFW-50BZ30L

Article ID : 00336756 / Last Modified : 27/02/2025Print

PlayStation Network (PSN) users: I can’t log in to my account using my sign-in ID (email address)

    If you’re having trouble logging into your PlayStation Network (PSN) account using your sign-in ID (email address), it may be caused by one of the following issues:

    • The email address registered to your account has been deleted or no longer exists.
    • You’re trying to log in to an inactive or suspended PSN account.
    • Your sign-in ID and/or password is incorrect, or you can’t remember your login details.
    • You may need to clear the browser cookies (for playstation.net).
      • If you see the error message "This device sent too many requests to the server. Please try again later.", try the steps below:
        • Go to Browser Settings → Privacy and security → Third-party cookies → See all site data and permissions → search for "playstation.net" → Delete.

    In this case, you'll need to update your login information.

    1. Follow the instructions in this PlayStation Support article: How to change your PlayStation sign-in ID (email address).
    2. If your issue isn’t listed, scroll to the bottom of the article and select [Contact PlayStation Support]. You'll be directed to the Topics menu.
    3. Select the most relevant topic and follow the instructions.
    4. If your issue still isn’t resolved, you may need to contact a PlayStation support specialist. The recommended contact method will be displayed at the bottom of the page (i.e. Live chat).

    Note: For PSN account issues, our Sony Support team can’t be of any assistance. Please contact PlayStation Support to resolve this matter:

    Keep in mind that wait times vary. For better customer support, please have the following details ready. You may need them to help recover your account:

    • Your online ID and sign-in ID (email address on your account).
    • Serial number of the console used to create or log in to your account.
    • Details of a recent transaction (e.g. Order Number, content purchased, price and date of the transaction).

    Alternatively, you can go to the PlayStation homepage and click the [Sign In] button.

    1. On the Sign In page, select [Trouble Signing In?].


       
    2. Click [Sign In Help >].


       
    3. Follow the troubleshooting steps.
       

    You can access the PlayStation Support guide by scrolling down to the Further Help section and selecting [Customer Support >].