Sony SupportSEL14TC

    Article ID : 00078255 / Last Modified : 03/07/2026Print

    Camera battery not charging when connected to a USB AC Adapter via USB Cable

    Preparation Before Charging

    • Please check if your camera supports charging the battery while it is inserted and connected to a USB AC adapter. You should be able to confirm this in the Help Guide of your camera.
    • Ensure the Camera is powered off: Unlike smartphones, the camera battery cannot be charged while the camera is on, even during image playback.

    Charging Requirements

    • If your camera did not include a USB AC adapter or USB cable, use a commercially available USB AC adapter and USB cable.
    • For cameras that support USB PD (USB Power Delivery), you can enable fast charging by using a commercially available USB PD-compatible device.
      USB PD compatibility and the required output vary depending on your camera model. For details, please check:
      Which Sony cameras support USB PD (USB Power Delivery)?
    • For cameras that do not support USB PD, please use a USB AC adapter with a rated output current of 1.5A or higher.
    • For some cameras with both a Multi/Micro USB terminal and a USB Type-C® terminal, charging via the Multi/Micro USB terminal is not possible. Please use the USB Type-C terminal.

    Check the USB cable connection

    1. Turn off the camera.
    2. Reinsert the battery.
    3. Connect the USB cable to the USB port on the camera.
    4. Connect the other end of the cable to a USB port on the AC adapter.
    5. Plug the AC adapter into a wall outlet.
      Camera and AC adapter connection diagram

    6. Confirm if the charge lamp lights up. This indicates that charging has begun.

      • Example 1 of Charge Lamp:
      • Example 2 of Charge Lamp:

    Troubleshooting

    The charge lamp turns off immediately

    If the charge lamp turns off right after charging starts, the battery may already be fully charged. Check the battery level on your camera to confirm.

    If the charge lamp does not light up

    1. Remove the battery and reinsert it 2-3 times.
    2. If possible, try charging with a different battery. If the charge lamp lights up when using another battery, the original battery may be faulty.