The SteadyShot function may not work properly when the power has just been turned on, right after you point the camera towards a subject, or when the shutter button has been pressed all the way down without stopping halfway. Follow these steps below for further troubleshooting:
Check that the SteadyShot function is set to On.
Select MENU – (Camera Settings) – SteadyShot.
Check the version of your camera's firmware. Updating your camera's firmware will improve the stability of the SteadyShot function.
If the version of your camera's firmware is "1.00", update the firmware.
To find out which firmware version you have on your camera:
Select MENU – (Setup) – Version.
For details on updated features and how to update, more information can be found on the Software and Download-section: https://www.sony.co.uk/support/en/product/ILCE-7M2
NOTE: If you are using a third-party lens, or using a lens mounted with an adapter ring, the SteadyShot function will not work automatically, as the camera may not be able obtain the focal length information from the lens. To allow the camera to obtain focal length information, set SteadyShot Adjust. and SteadyS. Focal Len..
Check that the SteadyShot Adjust. is set to Manual:
Select MENU – (Camera Settings) – SteadyShot Settings – SteadyShot Adjust. – Manual.
Set the focal length of your lens with SteadyS. Focal Len.:
Select MENU – (Camera Settings) – SteadyShot Settings – SteadyS. Focal Len., then select the focal length to match the lens you are using.
NOTE: You can select a focal length ranging from 8 mm to 1000 mm.
IMPORTANT: When using lenses or mount adaptors manufactured by companies other than Sony, optimal performance of the SteadyShot function is not guaranteed.
If the issue is still unresolved, the product may need to be repaired.
Please contact us for further assistance.