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Applicable Models

This information is applicable for the following STR models:

  • STR-DN840

About this download

Updating is simple and with the newest firmware version, you can get even more from your AV Receiver.

  • Name:AV Receiver firmware to version s9327.1108.0
  • Date released:18/08/2014
  • Benefits and improvements:
    • Improves Netflix and Dolby Digital Plus functionality
  • Restrictions:Only for use with AV Receiver sold in Europe. Not all models are sold in all countries.

System Requirements

Your firmware may already be up to date, especially if you have a new AV receiver model.If the version number is s9327.1108.0 or higher, you do not need to update.

If you're not sure, it's easy to check which version of firmware you have:

  1. Turn on your TV and check it's tuned to the input your AV Receiver is connected to, so if the receiver is connected to the HDMI 2 socket, choose HDMI 2 as the input.
  2. Turn on the AV Receiver.
  3. PressHOMEon the remote control and wait until the home menu is displayed on the television before proceeding.
  4. At theHome menu,selectSettingsthen pressENTERusing the arrow keys on the remote control.
  5. At the Settings menu, selectSystem Settingsthen pressENTERusing arrow keys on the remote control.
  6. SelectNetwork Updateand pressENTER.
  7. SelectVersionand pressENTER.
  8. On the TV screen, the firmware version number looks like this:
    "Version s9327.1108.0" -if the version number is s9327.1108.0 or higher, you already have the most recent firmware version.

Install

What you need:

  • an Ethernet cableto connect your AV Receiver to the internet
  • an active internet connection
  • a compatible TV

How to make sure the update goes smoothly

Updating is usually very simple. Here's how you can make sure it goes right first time:

  • Read the instructions carefullyor you could end up damaging your AV Receiver
  • Don't turn the AV Receiver off -or disconnect it from the power - while it's updating.
  • Don't press any buttons,except the ones mentioned in the instructions.

Set up the equipment:

  1. Turn on your TV and check it's tuned to the input your AV Receiver is connected to, so if the receiver is connected to the HDMI 2 socket, choose HDMI 2 as the input.
  2. Connect the LAN terminal on the AV Receiver to your internet source using an Ethernet cable.
  3. Turn on the AV Receiver.

Get the update:

  1. PressHOMEon the remote control and wait until the home menu is displayed on the television before proceeding.
  2. At theHome menu, selectSettingsthen pressENTERusing the arrow keys on the remote control.
  3. At theSettings menu,selectSystem Settingsthen pressENTERusing arrow keys on the remote control.
  4. At the Settings menu selectNetwork Updatethen pressENTERusing arrow keys on the remote control.
  5. SelectUpdateand press enter - The receiver starts checking the available software update.
  6. The message"A new version of software is found"is displayed on the TV. SelectUpdate nowthen press Enter.
  7. SelectAgreeand pressENTER - The download process starts and you see the download screen on the TV.
  8. After the upgrade is complete, the messageCOMPLETEappears on the front panel display.
  9. After the upgrade is completed, the AV Receiver will automatically restart.Don't use or turn off the receiver until the update is complete
  10. Check the firmware version. If the version number is s9327.1108.0, the firmware update was successful.

Questions & Answers

What to do if you have problems updating your AV Receiver firmware using the internet.

The message "Download failed" shows on the TV.
The problem might be with the network connection.

  1. Check the LAN cable is connected.
  2. In the network settings, check you have confirmed whether or not your AV Receiver has its own IP address.
  3. Try the update again.

The power went off while the update was in progress.
Turn the receiver on, the receiver will update the software automatically.

The update has been going for over 40 minutes and hasn't finished

  1. Disconnect the AC power cord from the mains, then reconnect it after several minutes.
  2. The receiver will update the software automatically.
    Still not working?Pleasecontact Sony Customer Support