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Applicable Models

This information is for the following models:
  • DSC-HX400/400V

About this download

  • Name:Firmware update Ver.2.10 for DSC-HX400/400V (Windows)
  • Release date:30/10/2014
  • Benefits and improvements
    • Improved power ON time when PlayMemories Camera Application “Smart Remote Control” is used

System Requirements

Operating Systems

The latest version of the firmware update iscompatible with most commonly used versions of Microsoft Windows:
  • Windows® Vista* SP2
  • Windows® 7 SP1
  • Windows® 8
  • Windows® 8.1
    Notes:
    * Starter edition is not supported.

Computer hardware

The latest version of the firmware update iscompatible with the following hardware:
  • Hard disk space: 200MB or more
  • RAM: 512MB or more
    Note:Please close all other application software before updating the firmware.
  • Power source for the camera
    • Fully charged rechargeable battery pack NP-BX1
      Note: The update can be performed only when the remaining battery level is (three marks) or more. We recommend that you use a fully charged battery.
  • USB cable supplied with the camera

    Note: Update functionality is not guaranteed with any other USB cable.

Download

Important notes:

  • When performing the firmware update, please use a fully charged rechargeable battery pack NP-BX1
  • Do not remove the battery during the update; otherwise, the camera may become inoperable due to the sudden power shutdown
  • Remove the memory card from the camera beforehand
  • The firmware update takes approximately 15 minutes, therefore prevent your computer from going into sleeping mode. In case the computer would go into sleeping mode and the update would be interrupted, redo the complete update process from the start

How to download the firmware updater:

  1. Make sure that you are logged on as a user with administrative rights.
  2. At the bottom of the page, read the disclaimer and agree to the terms and conditions by clicking on the checkbox. Then, click on theDownloadbutton.
  3. The download of the [Update_DSCHX400VV210.exe] file will start.
  4. Save the file to the desktop of your computer (recommended).

    For Windows 8 users:

    Under the initial settings of Internet Explorer, the update file will be saved in the [Downloads] folder. Click the [Desktop] tile from the Start screen and find the download file in the [Downloads] folder by using Explorer.

Install

Once the file has downloaded successfully, you're ready to install the Firmware update Ver.2.10 for DSC-HX400/400V.

Step 1: Start up the Firmware Updater

  1. Close all currently running programs on your computer.
  2. Double-click the [Update_DSCHX400VV210.exe] file you downloaded to start up the Firmware Updater.


    The Firmware Updater window appears.

  3. Turn ON the camera and according to the Firmware Updater instructions, select on the camera [Menu] -> [Setup] sub-page 3 -> [USB Connection] and check if [Mass Storage] is selected. If a mode other than [Mass Storage] is selected, select [Mass Storage].

  4. Remove the memory card from the camera beforehand. Connect the camera to the computer with the supplied USB cable.

    If the computer cannot find the camera, the message " Could not find the camera for this update." appears on the computer display. Try the following if this happens.
    - Disconnect the USB cable and connect it again.
    - If the computer has multiple USB terminals, try with the other terminals. Your computer may have some USB terminals on the backside.


    Sometimes when the camera is connected to the computer with the USB cable, the message to encourage rebooting the computer may appear on the computer display. In this case, remove the battery pack from the camera, reboot the computer, and follow the procedures from "2. Start up Firmware Updater".
  5. Confirm the "Safely Remove Hardware" icon is displayed on the task tray at the lower right corner of the computer screen.
  6. After confirming the above, clickNexton the Firmware Updater window.Figure 1appears on the Firmware Updater window, andFigure 2appears on the LCD screen of the camera.

    Note: From now on, never turn off the camera until the firmware update is completed.

    Figure 1Figure 2

  7. After confirming the screens on Figures 1 and 2, click[Next]. The current version and the version after the update appear on the lower left part of the screen.(Figure 3)
  8. After confirmingCurrent Versionislower than 2.10, click[Next].
    If the screen onFigure 4appears, the update is not required. According to the message, stop the USB connection and clickFinish. Turn off the camera, remove the battery pack, reinsert the battery and turn on the camera.

    Figure 3: Update is required.

    Figure 4: Update is not required.

  9. Click the "Safely Remove Hardware" icon on the task tray at the lower right corner of the computer screen to stop the USB connection, as instructed on figure 5.
    Note: Please keep the USB cable connected even after stopping the USB connection on the computer with the above operation.
    Figure 5

  10. Press the center of the control wheel to execute the reset of the camera.

    Note: The screen turns off when the button is pressed. Please proceed to the next step.
  11. ClickNexton the Firmware Updater window (Figure 5).
  12. After resetting, reconnection of the camera is verified, and the screen onFigure 6appears.
  13. ClickRunto start the update. The progress bar appears while updating (approximately 15 minutes).
    Note: Never turn off the camera nor disconnect the USB cable while updating.
    Figure 6

  14. When the update is completed, the screen on Figure 7 appears. The camera will automatically restart.

    Note:A message "Recovering data. Please wait..." may be displayed for a few minutes before restarting. Make sure the camera stays ON and wait until the LCD screen image appears again.

    Click [Finish] when the LCD screen image appears and disconnect the USB cable.
    Figure 7

  15. Turn off the camera, remove the battery pack, reinsert the battery and turn on the camera again.

Step 2: Confirm the firmware version of your camera is Ver.2.10.


On the camera, select [Menu] -> [Setup] sub-page 6 -> [Version]. If Ver. 2.10 is visible (as shown below) then the firmware version is Ver.2.10.

I have read the disclaimer and agree to the terms and conditions