We're sorry you're experiencing issues with your Sony Television. Let's resolve that together. 

With sustainability in mind, we've designed a simple and easy-to-use TV Troubleshooting Guide that helps to avoid unnecessary repairs. 
It's surprising how many times our repair professionals receive correctly working televisions. 

By answering simple yes or no questions, you automatically arrive at the book repair page, or you'll solve your issue in the process! 

No, I'm very certain that my TV or projector needs a repair:

We're sorry you're experiencing issues with your Sony Camcorder or ActionCam. Let's resolve that together. 

With sustainability in mind, we recommend the following basic troubleshooting steps before moving on to a repair:

1. Update my camera or action cam with the latest firmware (if applicable). 
2. Perform a factory reset. 
   You can find the reset procedure of your camcorder or action cam in its Help Guide or Manual, available on the product page on this support website. 
   Type your model name in the search bar to find your product page. 

We're sorry you're experiencing issues with your Sony Headphones. Let's resolve that together. 

With sustainability in mind, we've designed a simple and easy-to-use Headphones Troubleshooting Guide that helps to avoid unnecessary repairs. 
It's surprising how many times our repair professionals receive correctly working headphones. 

By answering simple yes or no questions, you automatically arrive at the book repair page, or you'll solve your issue in the process! 

No, I'm very certain that my headphones need repair:

We're sorry you're experiencing issues with your Sony audio and video Product. Let's resolve that together. 

With sustainability in mind, we recommend the following basic troubleshooting steps before moving on to a repair:

1. Update your audio or video product with the latest firmware (if applicable). 
2. Perform a factory reset. 
   You can find the reset procedure of your audio or video product in its Help Guide or Manual, available on the product page on this support website. 
   Type your model name in the search bar to find your product page. 

We're sorry you're experiencing issues with your Sony Xperia smartphone or tablet. Let's resolve that together. 

With sustainability in mind, we've summarised all basic troubleshooting steps in one convenient article. 
Before moving on to a repair, we hope you give them a go: 

1. I've used the Xperia Support app to run Xperia Tests to see if all the functions are ok (smartphone only)
2. I've updated my phone or tablet with the latest software 
3. I've (forcefully) restarted my phone or tablet
4. I've restarted my phone in safe mode to see if an app is causing problems (smartphone only)
5. I've done a factory reset 
   You can find the reset procedure of your Xperia smartphone/tablet in the Help Guide or Manual, available on the product page on this support website. 
   Type your model name in the search bar to find your product page. 
6. I've done a software repair 

If you've attempted all these steps, you've done all there is to try. Let's get your smartphone/tablet fixed: 

Register a repair

We're sorry you're experiencing issues with your Sony PlayStation

With sustainability in mind, we recommend basic troubleshooting before moving on to a repair.
If you're certain your PlayStation console needs a repair, visit: 

PlayStation Fix & Replace

We're sorry you're experiencing issues with your Sony VAIO. Let's resolve that together. 

We're sorry you're experiencing issues with your Sony Car Audio product. Let's resolve that together. 

With sustainability in mind, we recommend the following basic troubleshooting steps before moving on to a repair:

1. Update your Car audio product with the latest firmware (if applicable). 
2. Perform a factory reset. 
   You can find the reset procedure of your audio product in its Help Guide or Manual, available on the product page on this support website. 
   Type your model name in the search bar to find your product page.