Article ID : SX652103 / Last Modified : 01/08/2019

The Xperia Ear Duo doesn't pair with my device (not an Android or iOS device)

    You may experience that you can't pair your device with the Xperia Ear Duo.

    Try these methods one after the other. Verify whether the problem was solved after each method, before trying the next one.

    1. Make sure that your device is compatible with the Xperia Ear Duo. Note! Apart from selected Android and iOS devices, only selected Walkman devices are compatible with the Xperia Ear Duo.
    2. Make sure not to cover the proximity sensor with your finger, as this can prevent the main unit from entering pairing mode.
    3. Place the right main unit in the charging dock, and let it charge for 5 seconds. Then remove it.
      • If the LED of the main unit flashes quickly in blue, turn on Bluetooth in your Walkman device and select XEA20.
      • If the LED of the main unit flashes slowly in blue, touch and hold the touchpad. If the LED then starts flashing quickly in blue, turn on Bluetooth in your Walkman device and select XEA20.
    4. If pairing failed, perform a factory data reset of the right main unit. Then remove XEA20 from the Bluetooth menu in your Walkman device. Follow the instructions in step 3.
    5. If the main units flash once in white, paring is completed.

    If none of the methods above solved the problem, follow these steps

    Try these methods one after the other. Verify whether the problem was solved after each method, before trying the next one.

    • Turn off Bluetooth in your Walkman device, and then turn it back on again.
    • Restart the right main unit and then pair and connect the Xperia Ear Duo with your Walkman device.
    • Restart your Walkman device.
    • If these actions didn't solve the problem, contact us.

    Related articles

    The Xperia Ear Duo doesn't pair with my Android device

    The Xperia Ear Duo doesn't pair with my iOS device

    How do I reset the Xperia Ear Duo?