Article ID : SX651403 / Last Modified : 01/08/2019

The main unit doesn't charge (Xperia Ear Duo)

    You may experience that the main units of your Xperia Ear Duo don't seem to charge.

    Try these methods one after the other. Verify whether the problem was solved after each method, before trying the next one.

    A. Start here

    • Check that there are no objects in the charging case that don't belong there.
    • Charge the charging case.
    • Place the main units in the charging case and let them charge for 5 seconds.
    • Check if the LED indicators of the main units light up. If the LEDs are red, continue charging until the LEDs turn orange or green.
      • If the LEDs don't light up at all, follow the instructions under B.
      • If a LED lights up in red and then almost immediately turns off, follow the instructions under C.
    • Remove the main units from the charging case.
    • If the LEDs of the main units flash twice in white, the problem should be solved.
      • If the LEDs don't flash twice in white, follow the instructions under D.

    B. The LEDs don't light up when you charge the main units

    • If the LEDs of the main units don't light up during charging, restart the main units.
    • If the LEDs of the main units flash twice in white, the problem should be solved.
      • If the LEDs don't flash twice in white, follow the instructions under E.

    C. When you charge the main units, a LED lights up in red and then almost immediately turns off

    1. Remove the main units from the charging case.
    2. Place the main units back in the charging case.
    • If the LEDs light up, go to step 3.
    • If the LEDs don't light up, repeat the instructions from step 1.
    • If you have repeated steps 1 and 2 above 10 times, and the LEDs still don't light up, follow the instructions under E.
    1. Try charging the main units until the LEDs turn orange or green.
    2. Remove the main units from the charging case.
    3. If the LEDs of the main units flash twice in white, the problem should be solved.
      • If the LEDs don't flash twice in white, follow the instructions under D.

    D. After having charged the main units, they don't respond

    • If the LEDs of the main units don't flash twice in white, after you have charged the main units and removed it from the charging case, restart the main units. If restarting doesn't solve the problem, follow the instructions under E.

    E. If none of the methods above solved the problem, follow these steps

    Try these methods one after the other. Verify whether the problem was solved after each method, before trying the next one.

    • Turn off Bluetooth in your phone or tablet, and then turn it back on again.
    • Restart the right main unit and then pair and connect the Xperia Ear Duo to your device.
    • Android devices only: Force close the Xperia Ear Duo App using Settings > Apps & notifications > App info > Xperia Ear Duo > FORCE STOP.
    • Restart your phone or tablet.
    • Uninstall the Xperia Ear Duo app and then install it again from Google Play Store or App Store.
    • If these actions didn't solve the problem, contact us.

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