Article ID : SX380703 / Last Modified : 24/08/2021

There are lines on my Xperia's display, what can I do?

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Try the following troubleshooting steps if lines of different colours and shapes appear on the screen of your Xperia device. Verify whether the problem was solved after trying each method, before going to the next one.

    • If there are lines framing areas or objects on the display, make sure that the Developer options feature isn’t enabled. If the lines on the display don’t resemble the ones in the screenshot, try the next method.

     

    • Restart your device.
    • Use Safe mode to check if any downloaded applications are causing the problem. Downloaded applications can cause your device to behave unexpectedly or affect its performance. In Safe mode, your device only starts with software and applications that were already installed when you purchased your device. If the device’s performance improves in Safe mode, it’s likely that one or more of your post-purchase downloaded applications are affecting the device negatively.
      You can exit Safe mode and restart the device to uninstall the application or applications that you suspect are causing the problem. If the problem is recent and you're not sure which application is causing the problem, uninstall the most recently downloaded application.
    • Check to see if there is a software update available for your Xperia device using Xperia Companion. Updating your device ensures that the device has optimal performance and the latest enhancements. Tap or click here to read more about how to update and find the latest software version.
    • Perform a factory data reset. NOTE: Always back up all personal data before performing a factory data reset. All data in the internal memory is overwritten during a factory data reset. Content on an external SD card is kept. 
    • If you can still see lines on the display, contact us.

    How to disable Developer options

    Open the expandable section below that corresponds to the Android version of you Xperia device. 

    Android 9 or 10 or 11

    Android 8.0

    Android 5.0, 5.1, 6.0, 7.0, 7.1 or 7.1.1

    How to enable Safe mode

    Open the expandable section below that corresponds to the Android version of you Xperia device. 

    Android 11

    Android 9 or 10

    Android 8.0

    Android 5.0, 5.1, 6.0, 7.0, 7.1 or 7.1.1

    How to exit Safe mode

    To exist Safe mode, restart your phone.

    How to perform a factory data reset

    Open the expandable section below that corresponds to the Android version of you Xperia device. 

    Android 10 or 11

    Android 9

    Android 8.0

    Android 5.0, 5.1, 6.0, 7.0, 7.1 or 7.1.1