Please read prior to calling us with regards to your Windows 7 Upgrade

• Which units are supported for Windows 7 Upgrade?
• My unit is not supported for Windows 7 Upgrade. What do I do?
• What can I expect from the call centre ?
  
  

Which units are supported for Windows 7 Upgrade?

• If you performed an upgrade from Windows VISTA to Windows 7:
• • you can expect that the majority of preinstalled Windows VISTA drivers will work.
  • Windows 7 drivers for devices which do not work with the preinstalled Windows VISTA drivers can be found in the Windows 7 tab.
• If you performed a custom (clean) installation of Windows 7:
• • Windows 7 drivers can be found in the Windows 7 tab.
  • Any drivers which are not listed in the Windows 7 tab can be found in the originally installed & updates tab.

However, Note that:

If your VAIO came with Windows VISTA 32-bit edition and you installed Windows 7 64-bit edition:

• Most originally installed / updated drivers are 32-bit drivers.
• Specific 64 bit drivers can be found here http://support.vaio.sony.eu/os/vista/64bit/

If your VAIO Came with Windows VISTA 64-bit edition and you installed Windows 7 32-bit edition:

• Most originally installed / updated drivers are 64-bit drivers.
• there are no specific 32-bit Windows VISTA 64-bit drivers.

What is the difference between the Upgrade and Custom installation?

See http://www.microsoft.com/windows/windows-7/get/upgrade-considerations.aspx

My unit is not supported for Windows 7 Upgrade. What do I do?

1. Check whether drivers are available for your VAIO:

• If the preinstalled Operating System on your unit is Windows Vista, you can expect 
  that the majority of  will work under a retail version of Windows 7.
  
• If the preinstalled operating system on your unit is Windows XP or older,
  compatible drivers are not available,  Sony VAIO Support cannot assist you with the upgrade. For more information about upgrading from Windows XP to Windows 7, please refer to http://windows.microsoft.com/en-GB/windows7/help/upgrading-from-windows-xp-to-windows-7.

2. You need to purchase a retail version of Windows 7, either from Microsoft directly or from a  dealer.
3. Sony cannot assume any responsibility for stability and performance issues after this upgrade. 
4. While the primary functions of your VAIO are expected to work, some features
   e.g. hotkeys to change sound volume may not work.
5. We advise to back up data prior to starting any Windows7 Upgrade.
6. Verify whether you created Recovery DVDs to be able to return the VAIO to delivery state.
7. Note that Sony VAIO Support cannot assist you with the upgrade.

What can I expect from the call centre ?

• cannot assist in the upgrade of an unsupported unit. 
• cannot provide drivers that are unavailable on the website.