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Article ID : 00275350 / Last Modified : 09/03/2022Print

New software update available: solution for blurred or pixelated TV picture (February 2022)

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Occasional pixelation or blurring solved

    In February 2022, Sony has begun rolling out a new software update that solves occasional pixelation or blurring (also known as macro-blocking) when watching TV with a CI+ module. If you can sometimes see individual square pixels on your TV screen, please follow the steps in this article to get the new software update.

    Note: The software update is rolled out gradually and its exact timing can differ depending on the TV model.

    Step 1: Check the applicable TV models

    The pixelation issue might occur on the following TV models, especially if you use a CI+ module smartcard to watch TV. Make sure your TV series is included in the list below:

    • 2021 Sony Android TVs: X80J, X81J, X82J, X85J, X89J, X90J, X92J, X93J, X94J, X95J, A80J, A83J, A84J, A90J and Z9J Series
    • 2020 Sony Android TVs: XH90 and XH92 Series

    How do I know if I’m using a CI+ module?

    Step 2: Update your TV software

    You will get the update automatically if the Automatically check for update setting is enabled on your TV.

    TIP: You can receive this software update as soon as it's available for your model by following the steps below on your TV:

    Go to Settings → System → About → System Software update → Software update.
     

    Alternatively, you can download the update using a USB flash drive.