Article ID : 00266197 / Last Modified : 24/08/2021

No sound from wired headset connected to Xperia smartphone

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    If you can hear no sound coming from a wired headset plugged into your Xperia smartphone, it's possible that the headset's plug isn't compatible with your smartphone. 


    Compatible plugs

    Xperia smartphones support headsets with a 3-pole or a 4-pole* (3.5 mm diameter) plug, as shown in the images below. 

    3-pole plug 

    3-pin

    4-pole plug 

    (*) NOTE: If you're using a 4-pole-plug headset, make sure it complies with CTIA standards. You can find this information in your headset's instruction manual.


    Incompatible plugs

    Headsets with a 5-pole plug do not work with Xperia smartphones. 

    5-pole plug