Article ID : 00254139 / Last Modified : 12/07/2021Print

TV has no sound or picture when connected to a PS5 with an HDMI cable

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    There is an issue in the TV software which may cause the TV to have no sound or picture for a period of time (approximately one minute) when the TV is connected to the PS5™ gaming console.

    Firmware update now available

    Firmware update version v6.0414 was released and made available for this issue. This firmware update version may be replaced over time with a newer version that includes this benefit.  If your TV software is not up to date and is not receiving automatic updates, please update the TV to the latest software. For more information, refer to the following article: How do I perform Firmware/ Software Updates for my Android TV™/Google TV™?.