Article ID : 00236273 / Last Modified : 03/12/2019

What if I've locked myself out of my Walkman player?

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Activating the screen lock feature will increase the security of the player. Nevertheless, if you forget the pattern, PIN code, or password, you will not be able to unlock the screen. That's why we strongly recommend that you note or store the pattern, PIN code, or password needed to unlock the player in a separate, secure location in case you ever do forget.

    If you have forgotten the pattern, PIN code, or password and cannot retrieve or recall it, you will not be able to unlock the screen by yourself.
    You will need to contact the nearest Sony dealer or Sony Service Center to get the device unlocked.