Sony Support

Article ID : 00230131 / Last Modified : 28/11/2022Print

No sound is output, or the headphones do not work, when using only one side of the headphones

I cannot use the headphones on only one side after enabling the Google Assistant or Amazon Alexa feature from the pop-up notifications or Sony | Headphones Connect app.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

     

    Depending on the Voice Assistant setting and/or the assignment of the touch sensors, you may only be able to use one side of the headphones. This can also be affected when you tap the pop-up notification that recommends using Google Assistant or Amazon Alexa function. 

    Note: Due to the changes Google made to the Google Assistant feature, linking headphones to the Google Assistant app for iOS was discontinued.

    WF-1000XM4

    1. The specifications differ depending on the Voice Assistant setting. Check the Voice Assistant setting in the Sony | Headphones Connect app.
      Voice Assistant Setting Menu ItemSpecification
      Voice Assist Function of Mobile DeviceEither side of the headphones can be used.

      Google Assistant or Amazon Alexa

      Only the headphones with the Touch Sensor Control function set to Playback control can be used alone.

      • In the default settings, the Playback control is set to the Right side.
      • When you assign Playback control to both sides, full functionality is only available on the Right side.
         
      Do not useEither side of the headphones can be used.

       
    2. When you set the Voice Assistant setting to use Google Assistant or Amazon Alexa, assign the Playback Control function to the side you want to use alone.

    Note: T

    he specification when the Voice Assistant is set to Google Assistant or Amazon Alexa also applies when you tap the pop-up notification, which recommends the settings of Google Assistant or Amazon Alexa function. Change the assignment of the touch sensor to the Playback Control to the side you want to use alone. If you unintentionally tap the notifications and wish to cancel using these features, set it back to your desired setting in the Voice Assistant setting.

    LinkBuds UC, LinkBuds (WF-L900), WF-1000XM3, WF-H800, WF-SP800N

     

    If you use the Google Assistant or Amazon Alexa features on the headphones, you can only use the side of the headphones that the Google Assistant or Amazon Alexa feature is assigned. If you want to use the other side of the headphones unit alone, in the Sony | Headphones Connect app, assign Google Assistant or Amazon Alexa to the side (L or R) you want to use.

    Notes:

     

    • When the Voice Assistant is assigned to Google Assistant or Amazon Alexa, the specification also applies when you tap the pop-up notification, which recommends the Google Assistant or Amazon Alexa function settings. If you want to use the other side of the headphones unit alone, in the Sony | Headphones Connect app, assign Google Assistant or Amazon Alexa to the side (L or R) you want to use. 
    • For LinkBuds UC and LinkBuds only: When the Service Link feature is active in the Sony | Headphones Connect app, only the Left side can be used alone.