Article ID : 00198645 / Last Modified : 03/05/2018

Can’t transfer pictures to my Android phone via Wi-Fi with the PlayMemories Mobile App

Applicable Products and Categories of This Article

If this occurs, clear the cache memory of the mobile app, delete the camera Wi-Fi settings from the mobile phone and try again.

To clear the cache memory from your Android phone select [Settings] > [Apps] > [PlayMemories Mobile], then select [Force stop], [Clear data] and select [Clear cache].

Note: Make sure that your camera has been removed from the phone’s Wi-Fi list before trying to connect again.