Article ID : 00198535 / Last Modified : 26/04/2018

4K videos do not display correctly on PS4 Pro when Sound Bar is connected

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IMPORTANT: If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product.

Follow these steps if a 4K video from the PS4™ Pro doesn't display properly after connecting a Sound bar or Home Theater with an HDMI® cable:

  1. On the Sound bar or Home Theater, set the HDMI Signal Format to Enhanced format.
    1. On the Sound bar or Home Theater remote, press the HOME button.
    2. Select Setup.
    3. Select System Settings.
    4. Select HDMI Settings.
    5. Select HDMI Signal Format.
    6. If available, select HDMI IN.
    7. Select Enhanced Format.
       
  2. Make sure to use a Premium High Speed HDMI cable with ethernet that supports 18Gbps.
    1. Connect the TV and Sound bar with the HDMI cable that came with the Sound bar.
    2. Connect the Sound bar and PS4 Pro with the HDMI cable that came with the PS4 Pro.