Article ID : 00183585 / Last Modified : 16/01/2024Print

What is BRAVIA Help?

    BRAVIA Help allows you to access support and troubleshooting information as well as helpful tutorials directly on your TV. The latest version features regularly updated and easily accessible content tailored to your television.

    BRAVIA Help screen examples

    Note:  The design of the screen varies depending on the TV model and software version.

    How do I use BRAVIA Help?

    To enjoy BRAVIA Help, your TV must be: 

    • connected to the Internet
    • updated with the latest firmware version

    1. Open BRAVIA Help using one of the methods below:

    Note:  The remote control and screen will vary depending on the TV model, country, or region. 

    • On the remote control, press the HELP button.
      A remote control with the HELP button on the lower right.
    • On the remote control, press the  (HOME) button and select Apps → See all → Help.

    2. Access support content

    On the Help screen, you can find support content that includes tips on how to use your TV or how to troubleshoot issues.

    Hints:  Depending on the model, you can use the QR code displayed on the Help screen to view support content on your mobile device (recommended if you want to operate the TV while viewing content on a separate screen).

    If you prefer to browse content on your TV screen, you can access different content from each section.

    3. Use the 'Search' function

    A great place to start is the Search function. You can input keywords with your voice or the on-screen keyboard. 
    Search function screen in BRAVIA help. There is a search window at the top of the screen. 

    4. Find Support information 

    In the 'Support information' tab, you can quickly access your TV's support page. You can expand the following sections on your TV's support page by clicking the Show more button:

    • Popular articles 
    • Important information like product alerts and news about your television
    • A list of Questions & Answers (Q&A) applicable to your television

    5. Check your TV's Manual (Help Guide)

    Check out the Help Guide to explore all the things your TV can do or solve any issues you might be experiencing. The Help Guide is organised into chapters and contains useful model-specific information (e.g. settings, options, troubleshooting steps).

    6. Status & Diagnostics

    This panel allows you to check the system status of your TV (serial number included), view the network status, and run signal diagnostics. 

    We hope you find the enhanced BRAVIA Help function useful and invite you to visit BRAVIA Help regularly!