Article ID : 00182935 / Last Modified : 14/02/2018

Audio Description and related functions do not work properly

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Why doesn't the cursor on the menu highlight the Audio Description audio-stream that is playing?
Why do the sound settings remain disabled when the user changes to a channel with no Audio Description audio-streams?


This condition is due to a communications-error experienced with the newly introduced 1PID broadcast protocol.

If there is a new TV software available, please download the new software and update the TV.
Follow these steps to perform the software update.

  1. Press the HOME button on the remote control.
  2. Select Settings.
  3. Select Customer Support.
  4. Select Software Update.
  5. Select Network.