Article ID : 00170862 / Last Modified : 27/06/2017

How to resolve if the Reader cannot connect to a Wi-Fi network?

The Reader cannot connect to a Wi-Fi network.

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If you are unable to connect to a Wi-Fi network, please check the following:
  • The network feature could not be turned on because the remaining battery power is too low. Charge the Reader for a few minutes, and then try again.
  • Make sure that Wi-Fi is turned on and check the signal strength of the access point.
  • Scan the available access points in the vicinity and select a new one.
  • Make sure that the security method (WEP/WPA), the static IP address and the proxy settings are correct.
  • The access point is using an unsupported security method or encryption key.
  • Public Wi-Fi networks may require a user ID and password. In this case, you must enter a correct user ID and password to establish a network connection.
  • The access point has the MAC address filter enabled. To check the MAC address, press the Imagebutton, tap ImageSettingsAboutDevice Information. Make sure that this MAC address is accepted by the access point.
  • The Wi-Fi network settings of the access point are not correct. Adjust the settings as described in the manuals that came with the access point and in any information provided by the network administrator.
  • The Reader is too far from the access point. Move the Reader closer to the access point and scan again.
  • Obstacles such as walls, metal or concrete between the Reader and an access point may adversely affect the connection. Try moving the Reader to a different location and scan again.
  • There is other equipment nearby using the 2.4 GHz frequency band (such as a cordless phone, a microwave oven, or Bluetooth computer equipment). Move the equipment away or turn it off.
  • The Wi-Fi network service is temporarily not available or degraded. Check with the network administrator for the status.