Article ID : 00169902 / Last Modified : 30/01/2017

When connecting the PlayStation 4 Pro and the TV with the port replicator (PTR-BR100), the screen may become dark

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When you set External inputs to Enhanced format while the PlayStation 4 Pro and the TV are connected with the port replicator (PTR-BR100), this phenomenon may occur.
Please connect the PlayStation 4 Pro and the TV directly with the HDMI cable.

NOTE:

  • Use the HDMI cable that is bundled with PlayStation 4 Pro or the premium cable compatible with 18 Gbps.
  • An Android TV released in 2015 or later does not support the port replicator (PTR-BR100) connection.