Article ID : 00136761 / Last Modified : 17/05/2016

The speaker does not turn on or the built-in battery does not charge.

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Check the following if you are unable to turn on the portable Bluetooth® speaker.

  • Make sure that the portable Bluetooth speaker has enough charge.

    IMPORTANT: Connect the micro-USB cable, and charge for approximately 1 hour before turning on the power again. If the built-in battery has no remaining charge, the power will not turn on immediately after connecting the micro-USB cable. Please charge for approximately 1 hour before turning on the power again.
  • Make sure the USB AC adaptor is connected to the speaker and the AC outlet firmly.