Article ID : 00156394 / Last Modified : 19/02/2018

Unable to connect to the network when I setup the connection via Sony | Music Center (SongPal) on an Apple mobile device

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Once you have used an incorrect password while setting up the Wi-Fi, a network connection cannot be made, even if you set up the connection again using the correct password.

Follow the steps below to reset the Wi-Fi setup.

  1. Turn off the system.

    If the Standby indicator or the on/standby indicator is lit up orange, follow the instructions below to cancel BLUETOOTH/Network Standby mode before proceeding to the next step.

    • CMT-SX7 and CMT-SX7B
      1. Keep the system turned on.
      2. From the MENU, change the BT/NW Standby setting to off.
      3. Turn off the system.
      4. Confirm that the Standby indicator is not lit.
    • SRS-X99, SRS-X88 and SRS-X77
      1. Keep the system turned on.
      2. Hold down the power button to enter standby mode.
      3. Confirm that the on/standby indicator is not lit.

        NOTE: If you want to return to BLUETOOTH/Network Standby mode, hold down the power button while the system is turned on, until the on/standby indicator turns orange.

  2. Wait for 3 minutes.
  3. Turn the system back on, and make the Wi-Fi connection again.

    NOTE: If you set up the system's Wi-Fi connection using Sony | Music Center (SongPal) from an Apple mobile device, confirm that the Apple mobile device is connected to the Internet via Wi-Fi before proceeding with the setup.