Article ID : 00141074 / Last Modified : 16/04/2018

Cannot connect to the Internet or network when the Wi-Fi has WEP encryption

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When an incorrect password is entered for the WEP encryption setting, an unrelated error message, such as the following, is displayed:

  • Router not found
  • Could not connect to the Internet
  • Could not find (your Wi-Fi network)

This is because the TV cannot identify incorrect passwords. If the TV cannot connect to the Internet or network, check whether the password was entered correctly, regardless of the error message that appears.

NOTE: Even when the Connected successfully! message appears, the TV may not be able to connect to the Internet due to an incorrect password. Check the password, then try again.