Article ID : 00126458 / Last Modified : 30/08/2017

Cameras and camcorders not charging via USB on a Windows 10 PC

Applicable Products and Categories of This Article

It has recently been discovered that some products may not charge properly when attached to a USB port of a computer running the Windows 10 operating system. Windows 10 is a new operating system version which released from the Microsoft Corporation on July 29, 2015.

Affected Sony Products

 Product Category  Model
 Cyber-shot Cameras  DSC-HX10V
 Cyber-shot Cameras  DSC-HX20V
 Cyber-shot Cameras  DSC-HX300
 Cyber-shot Cameras  DSC-HX30V
 Cyber-shot Cameras  DSC-HX50V
 Cyber-shot Cameras  DSC-HX7V
 Cyber-shot Cameras  DSC-HX9V
 Cyber-shot Cameras  DSC-QX10
 Cyber-shot Cameras  DSC-QX100
 Cyber-shot Cameras  DSC-RX1
 Cyber-shot Cameras  DSC-RX100
 Cyber-shot Cameras  DSC-RX100M2
 Cyber-shot Cameras  DSC-RX1R
 Cyber-shot Cameras  DSC-TX10
 Cyber-shot Cameras  DSC-TX100V
 Cyber-shot Cameras  DSC-TX20
 Cyber-shot Cameras  DSC-TX200V
 Cyber-shot Cameras  DSC-TX30
 Cyber-shot Cameras  DSC-TX300V
 Cyber-shot Cameras  DSC-TX55
 Cyber-shot Cameras  DSC-TX66
 Cyber-shot Cameras  DSC-W730
 Cyber-shot Cameras  DSC-WX10
 Cyber-shot Cameras  DSC-WX100
 Cyber-shot Cameras  DSC-WX150
 Cyber-shot Cameras  DSC-WX170
 Cyber-shot Cameras  DSC-WX200
 Cyber-shot Cameras  DSC-WX30
 Cyber-shot Cameras  DSC-WX300
 Cyber-shot Cameras  DSC-WX50
 Cyber-shot Cameras  DSC-WX60
 Cyber-shot Cameras  DSC-WX7
 Cyber-shot Cameras  DSC-WX70
 Cyber-shot Cameras  DSC-WX80
 Handycam Camcorders  HDR-GW66V
 Handycam Camcorders  HDR-GW77V
 Handycam Camcorders  HDR-GWP88V
 Action Cam (including Live-view Remote Control)  HDR-AS15
 Action Cam (including Live-view Remote Control)  HDR-AS30V
 Action Cam (including Live-view Remote Control)  RM-LVR1

Issue Cause

This issue appears to be due to a change to the USB interface specification in the Windows 10 operating system. It does not occur with computers running Windows 8 or earlier versions of the Windows operating system.

Resolution

Microsoft will issue a driver update through Windows Update to fix this issue. If your PC is set to update automatically with Windows Update, no additional steps are needed. However, if your PC does not install Windows Updates automatically, or if you still experience this isue, you can manually install the driver update once it becomes available.