Article ID : 00281426 / Last Modified : 25/07/2022Print

The TV displays ghosting or double images

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Example image of ghosting or double images on the TV.

    Before you begin

    If your TV is showing ghost or double images, please keep the following points in mind:

    • If you watch a non-3D programme in 3D mode, the TV screen will display a double image. Make sure that the 3D feature of the TV is turned off. Press 3D on the remote control and select Off. To check if your TV is 3D-capable, refer to the user manual supplied with the TV. Manuals are posted on the support website.
    • If a stationary picture is continuously displayed, a residual image is sometimes generated. However, the screen returns to its normal status over time. The issue will be less noticeable a few minutes after the TV is turned on.
    • When operating the TV in extremely low temperatures, the picture may be delayed or the screen may become dark. This is a normal operation of the TV. The screen returns to its normal status as the temperature increases.

    How to solve ghosting or double images

    1. Make sure the video cable is securely connected between the TV and the source device.
    2. Turn off any electrical or battery-operated devices that may be creating radio frequency (RF) interference.
    3. Reset the TV:
      1. Turn off the power supply of the TV.
      2. Unplug the television power cord from the electrical outlet. Leave it unplugged for 30 seconds.  
      3. Plug the power cord back into the electrical outlet.  
      4. Turn on the power supply of the TV.
    4. If the issue persists, try plugging the power cord into a different electrical outlet.
    5. If the issue is still unresolved, the TV may need to be repaired.