Sony Support

Article ID : 00063888 / Last Modified : 02/05/2023Print

My VAIO does not switch on or has no power

    This article provides step-by-step instructions to start your VAIO PC again and discover the cause of the problem, the avoid the problem from reoccuring.

    1. Connect the AC adapter to a known working AC outlet and to the DC jack on the notebook.

      Please note:
      • Do not connect the AC adapter to a surge protector or extension cord.
      • Make sure an original and correct Sony AC Adapter is used, supplying the correct voltage and amperage output.
      • If the DC jack on the computer is loose or damaged, the computer may require service.
      • Some AC adapters have a POWER LED indicator and can be confirmed as receiving power by ensuring the LED is lit. If the AC adapter is damaged or the LED is not lit when plugged into a working AC outlet, the adapter must be replaced.
        If the VAIO is in warranty, please contact our support services.  If out of warranty, a replacement AC adapter can be obtained from Sonystyle or through your dealer.

    2. Attempt to turn on the computer normally in working position.

      Please note:
      • VAIO notebook computers are designed to only switch on while the display is opened to prevent accidental start-up while the unit is being transported.

    3. Press and hold the Power Switch for 5 seconds.
    4. Attempt to turn on the computer.
    5. Disconnect all external devices that are connected to the computer.

      Please note:
      • These devices include, but are not limited to, a modem, floppy disk drive, network connection, USB device, printer, keyboard, or mouse.

    6. Attempt to turn on the computer.
    7. Disconnect the AC power adapter.   
    8. Reset the battery pack:
      1. If your VAIO has a removable battery pack, please detach it for 5 seconds.
      2. If your VAIO has a built-in, non-removable battery, push and hold the Battery Off button for 5 seconds with a thin, straight object (such as paper clip). Please refer to User's Manual for the exact location of the Battery Off button.
    9. Press and hold the Power Switch for 5 seconds.
    10. Connect the AC power adapter.
    11. Attempt to turn on the computer.

      Please note:
      • If the computer turns on without the battery, connect and charge the battery for 24 hours.

    12. Remove any additional Random Access Memory (RAM) that was recently installed in the computer.
    13. Attempt to turn on the computer.
    14. The troubleshooting steps listed above should resolve your issue.
      If you have completed all of the steps and the issue is not resolved, service may be required. When shipping the computer for repair, include all notes of the LED status that displayed during troubleshooting.
      To arrange a repair, you can find contact options depending on your VAIO model in the Get in Touch section, when logged on with your VAIO serial number.