Article ID : 00061952 / Last Modified : 12/12/2013

Computer freezes on blank screen during shut-down

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When facing this issue, you can remedy by holding the power button for a while. The unit will shut down.

McAfee update needed

To avoid repeating or prevent the issue, a McAfee update is needed.

As soon as you are connected to the internet, the update will be automatically pushed to your computer within the 4 coming hours. Any version equal or above 12.8.856 contains the fix. The version can be checked in the VAIO menu, via Programs and Features.