Article ID : 00061344 / Last Modified : 17/03/2015

Insufficient or no volume output from the Walkman player

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The build-up of foreign substances such as earwax in the headphone sections may cause deteriorated sound quality or sound loss. Remove any dirt from the mesh sheet with a toothbrush etcetera.

WARNING: There is a risk of hardware damage. Be careful not to brush the mesh sheet hard, as it may tear.

  1. Remove the earbuds from the headphones.

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  2. Remove any foreign substances from the mesh sheet (1) by brushing them out laterally with a soft toothbrush etcetera, while rinsing the headphone sections of your Walkman player with gentle running tap water.

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  3. After removing any foreign substances, wipe the moisture off the surface of your Walkman using a soft dry cloth. Pat the headphones softly against a dry cloth.
  4. Pat repeatedly about 20 times. Then place a dry cloth under the headphones and leave at room temperature for 2 or 3 hours.

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  5. Install the earbuds onto the headphones so that the tip of the inner part (A) of the earbuds fits into the position on the projection (B) of the headphones.

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  6. Make sure that the earbuds fit on straight, not at an angle, to prevent the earbuds from detaching and remaining in your ears.

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    You have now completed the cleaning procedure. Make sure you can hear the sound normally.